Skip to content

Craig DeLano has over thirty years of diverse experience, including both consulting and line operations roles, with a demonstrated track record of using strong strategy through tactical execution skills to drive superior operating and financial results. He has served in CIO, CFO and CSCO roles, in a diverse number of industries. In addition to serving in senior leadership roles, both interim and permanent, he has defined and managed projects to implement large-scale change initiatives, addressing a broad range of issues and functional areas. Accustomed to working in a global environment, including having served expat assignments in Taiwan and Thailand, Mr. DeLano is skilled at defining next-generation operations strategies for profitability & growth, translating strategic objectives into practical and measurable plans, and leading and managing large-scale change initiatives to achieve lasting success.

Selected Cases and Career Highlights

  • 2017

    Assistant CRO

    Franchise Services of North America

  • 2017

    Financial Advisor

    $400M Healthcare Company

  • 2017

    Restructuring Advisor

    $300MM Dallas-based regional healthcare provider

  • 2017

    Director - MeadowLark Advisors

  • 2016

    Closed-loop Management Planning

    For a $1.3B Healthcare Services company, developed a management process that integrates effective management strategic planning, zero-based budgeting (“ZBB”), forecasting and operations reporting into a seamless, end-to-end continuous process.

  • 2016

    Supply Chain Planning Strategy

     For a $7B Healthcare Products company in the process of a global merger, developed a supply chain planning and forecasting strategy for the new combined entity.

  • 2015

    Operations Effectiveness Strategy

    For a private equity-owned healthcare services firm, led the effort to improve overall information systems effectiveness by creating standardized data definitions across systems, upgrading Finance and Accounting systems, designing and implementing a data warehouse and business intelligence capability, and defining an overall information systems vision and associated priorities and implementation plans.

  • 2014


    Start-up Oilfield Services company

  • 2013

    Defined next-generation billing systems design

    For a global hospitality company, defined new billing approach and systems to enable improved billing efficiencies while addressing increasing complexities and customer requirements.

  • 2012

    IT Strategy

    For a start-up financial services company, developed an IT strategy to enable business goals and implemented IT infrastructure and service management processes.

  • 2012

    Founder and Managing Partner

    Principia21, LLC

  • 2012

    Led Customer Value and Proposal Effectiveness project

    Dell’s IT Outsourcing business was experiencing a decrease in win rates on proposals to customers.  Conducted comprehensive analysis on all aspects of the proposals and formulated / implemented new methods and processes for sustainable improvement.  Resulted in new understanding of customer values and doubling of pursuit win rates.

  • 2011

    Defined Global Planning & Budgeting approach

    Developed new approach with standard processes, tools and definitions. Initially developed and implemented for Dell Services, following year implemented and for Dell Inc. strategic planning. Reduced annual cycle time over 50% with improved quality.

  • 2010

    Developed Growth Strategy

    Led development of Dell Services’ five-year growth strategy to achieve aspirational goals of doubling revenue in five years (5x industry growth rate). Collaborated with leaders of each customer segment, geography and service area to define strategic priorities, investment plans and annual revenue and margin goals, then facilitated integration with Dell Inc. plans.

  • 2010

    Executive Director - Strategy

    Appointed to direct development of the initial global services strategy for $8B division, after Dell’s acquisition of Perot Systems.

  • 2008

    Perot Systems - Director, Business Consulting

    Overall leadership and accountability for the global Business Design and Operations Effectiveness practice.

  • 2002

    President - Dabraad, Inc.

    Created company from scratch.  Determined there was an unfulfilled niche in the decorative lawn & garden products category.  Founded a corporation, developed business strategy, prepared start-up budget / financial plans, and led product development process & launches.  Developed to $1MM in annual sales and sold company.

  • 2001


    Start-up industry market exchange

  • 2000


    For a manufacturer of precision machine tools, led the effort to restructure the company to restore profitability, after the worldwide demand for their products dropped by more than 50%.

  • 1999

    Supply Chain Strategy

    For a consumer products company, developed a new supply chain strategy to position the company for expected rapid growth and improve service levels.

  • 1998

    Principal - Oliver Wyman

    Partner in the Supply Chain practice of this premier global strategy consultancy.

  • 1996

    Vice President - Supply Chain

    State Industrial Products

  • 1996

    Quality Assurance Partner

    For a “Top 10” worldwide client, appointed as QA Partner to oversee and ensure quality and success of the global roll-out of new systems and processes for global spare parts fulfillment.

  • 1995

    Associate Partner - Andersen Consulting

  • 1992-95

    Joint Venture creation

    For a global joint venture created to manufacture and distribute forklift trucks, led the definition, design, development, implementation  and worldwide roll-out of systems and related processes for nearly all functions of the new company.

  • 1991

    Andersen Consulting - Taipei

    Selected as one of six U.S.-based managers to participate in an organized program to transfer skills to Andersen Consulting’s emerging Asia/ Pacific practice offices.

  • 1990

    Winner of CompterWorld Smithsonian Award

    For innovative use of Artificial Intelligence in a manufacturing application.

  • 1988

    Logistics Strategy

    For an Asian Beer Brewer and Distributor, reviewed  and critiqued physical distribution planning, scheduling, control and systems policies and procedures, as well as the costs of the existing physical distribution channels.  Formulated a physical distribution strategy (since implemented) to sustain a leading-edge logistics competitive position.

  • 1987

    Manager - Arthur Andersen & Co.

  • 1984

    Certified Public Accountant

    State of Ohio

  • 1982

    Purdue University

    Bachelor of Science in Industrial Engineering